Despite 100 Days of Promises, Failure by Pritzker Administration to Address Unemployment Issues Continues

Despite 100 Days of Promises, Failure by Pritzker Administration to Address Unemployment Issues Continues

Pritzker’s slow response to address the ongoing problems with the unemployment filing system is hurting hardworking families across Illinois.

July 15, 2020

For over 100 days, the Pritzker Administration has promised solutions to the systemic failures that have plagued the unemployment filing system and prevented thousands of Illinoisans from filing unemployment claims. Unfortunately, month after month these ‘solutions’ offered by the governor have just turned out to be broken promises.

Just last week, the Pritzker Administration rolled out a new “callback-only model” at IDES, promising to be a solution with the overcrowded call lines. However, this “solution” is only creating more problems.

CBS Chicago:

“We also checked back in with DeMarco Puckett, whom we talked with last week. At the time of our Friday report, he said he was told he’d get a call back in one minute and was still waiting four hours later.

“I’m still here,” he said.

Yes, he was still waiting Monday too.

“Just seemed like a joke and a slap in the face, to be honest, because nothing has happened,” Puckett said.

We haven’t heard from anyone who received a callback. Instead, people are frustrated – waiting, and reaching out to us. That is because once you sign up for a callback, you may not call again.”

In April, Governor Pritzker signed a $12.7 million contract with a private consulting company that would be a solution to overcrowded phone lines but months later Illinoisans continue to struggle to get through to an agent.

WGN News

But despite that effort, too many of the Illinois’ unemployed are still struggling to obtain benefits, or often even get someone on the phone.

“I had in five days, 400 attempts to get through [to] that 1-800-number,” Sherri Gray, of Streamwood, said.

And for those lucky individuals who have gotten through and filed their claim, many have yet to receive the funds they are entitled to.

Chicago Tribune

“I applied for benefits two months ago. I have $0 and am completely out of options,” Alexis wrote to us over the weekend.

The continued failure by Governor Pritzker to address the numerous issues that continue to persist at IDES is inexcusable. Pritzker’s slow response to address the ongoing problems with the unemployment filing system is hurting hardworking families across Illinois.

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